man, sep

En autentisk dialog mellem en Word kunde og Helpdesk

Word Helpdesk

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Actual dialog of a former Word Customer Support employee.

- Ridge Hall computer assistant, may I help you?

- Yes, well, I'm having trouble with Word.

- What sort of trouble?

- Well, I was just typing along, and all of a sudden the words went away.

- Went away?

- They disappeared.

- Hmm. So what does your screen look like now?

- Nothing.

- Nothing?

- It's blank? It won't accept anything when I type.

- Are you still in Word, or did you get out?

- How do I tell?

- Can you see the C prompt on the screen?

- What is a sea-prompt?

- Never mind. Can you move the cursor around on the screen?

- There isn't any cursor. I told you, it won't accept anything I type.

- Does your monitor have a power indicator?

- What's a monitor?

- It's the thing with the screen on it that looks like a TV.

- Does it have a little light that tells you when it's on?

- I don't know.

- Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?

- Yes, I think so.

- Great. Follow the cord to the plug, and tell me if it's plugged into the wall.

- Yes, it is.

- When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?

- No.

- Well, there are. I need you to look back there again and find the other cable.

- Okay, here it is.

- Follow it for me, and tell me if it's plugged securely into the back of your computer.

- I can't reach.

- Uh huh. Well, can you see if it is?

- No.

- Even if you maybe put your knee on something and lean way over?

- Oh, it's not because I don't have the right angle, it's because it's dark.

- Dark?

- Yes - the office light is off, and the only light I have is coming in from the window.

- Well, turn on the office light then.

- I can't.

- No? Why not?

- Because there's a power outage.

- A power outage? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?

- Well, yes, I keep them in the closet.

- Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.

- Really? Is it that bad?

- Yes, I'm afraid it is.

- Well, all right then, I suppose. What do I tell them?

- Tell them you're too stupid to own a computer.

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